Membership registration is required to purchase products on this website. If you would like to register as a member, please complete the registration procedure on the "New Member Registration Screen" here. Depending on the product, online shop inventory and in-store inventory may be the same, so if the item is purchased in-store during the order process or after the "Order Confirmation" email is sent and the product is in stock, We may not be able to secure stock. If the item you ordered is not in stock, a representative will contact you via email. When purchasing high-value items, it may take some time for delivery. Please note.
Product selection
Adding an item to your cart does not guarantee stock. Please note that the item will be in stock as soon as you press the purchase button.
Login
You must log in before processing your order. Please enter your registered email address and password. *Customers who have already logged in can skip this screen and proceed to the next screen. *If you have not yet registered as a member, you will need to complete the procedure on the "New Member Registration Screen".
About purchase price and payment
Please pay the total price (tax included), shipping fee, and cash on delivery fee (if using cash on delivery) displayed for each product. You can choose payment method from cash on delivery or credit card. All prices displayed on this site include consumption tax. *For cash-on-delivery payments, the total amount at the time of purchase does not include the cash-on-delivery fee, but the payment amount when the product arrives will include the cash-on-delivery fee.
[Shipping] Nationwide flat rate 700 yen (tax included) *Free shipping for purchases over 11,000 yen (tax included)
※Shipping charges for shipments outside Japan vary depending on the country. Please confirm on the checkout page. [Cash on delivery fee] Total payment amount (tax included) Fee (tax included) ~ 10,000 yen Fee 330 yen 10,001 ~ 30,000 yen Fee 440 yen 30,001 ~ 100,000 yen Fee 660 yen 100,001 ~ 300,000 yen Fee 1,100 yen *Cash on delivery in some areas There are some areas where this is not possible. *For cash-on-delivery payments, the total amount at the time of purchase does not include the cash-on-delivery fee, but the payment amount when the product arrives will be the total amount at the time of purchase plus the above cash on delivery fee.
※Cash on delivery payment is only available in Japan. [Credit Card] There are four types of credit cards that can be used: VISA, MasterCard, JCB, and AMERICAN EXPRESS. Credit Card When the ordered item is shipped, your credit card will be charged, and the purchase price will be debited on the payment date of your credit card company. *We do not issue receipts. *If the credit card payment procedure is not completed, your order will be temporarily put on hold. *Depending on your credit card, some payment methods and times may not be accepted. For details, please contact each credit company. *Customer's personal information and card information will be encrypted with SSL and sent.
About member points
Membership points will be awarded for each purchase made on the e-store.
About checking your points
After logging in, you can check your current points in the pop-up displayed at the bottom right of the screen.
Regarding the use of member points
When purchasing using points, be sure to use the pop-up at the bottom right of the cart screen. Enter the points you want to use out of your points in the "Points to use this time" field and click the "Use" button. After completing the above operations, move to the "Purchase Procedure" screen and the point discount will be applied to the total amount.
About product delivery
Delivery company: The product will be delivered by Sagawa Express. Delivery will take 5 to 7 days, depending on the delivery area. *Product delivery is limited to Japan only. *Due to some regions, where shipping cannot be performed on regular holidays (as well as New Year's holidays, Obon holidays, and temporary closures), or due to bad weather, delivery may be delayed than the above delivery days, or delivery may not be possible on your desired date and time. . Thank you for your understanding. ・About handling when the customer is absent If the customer is absent, the delivery company will notify you of your absence. Please adjust your desired delivery date and receive the product during the redelivery period. If we are unable to contact you using the contact information provided in the notification of absence, or if the address is incorrect, the item will be automatically returned to us. ・If the product is returned to us, your order will be automatically canceled. We do not accept re-delivery of canceled items, so if you wish to receive the item, please place a new order. ・If the product does not arrive If the product does not arrive within the above days, please contact us here. *When contacting us, please include your order number. ・Regarding refusal to accept cash on delivery payments If you have a history of refusing to accept cash on delivery payments, we will not be able to ship your products even if you order with cash on delivery. Please note that in this case, we will not contact you to that effect.
About returns and exchanges
Please note that we do not accept returns or exchanges, except for product defects or incorrect delivery. In the unlikely event that the product you receive is defective or incorrectly delivered, please contact us within 7 days of receiving the product and explain the reason for the return. We will then contact you regarding the return address and shipping charges (at our expense).
About cooling off
Cooling-off is a system that applies to door-to-door sales. Please note that the cooling-off system does not apply to the sale of products on this site as it is a mail-order sale that is accessed by customers.
Order history
You can check your order details from the "Order History Screen" on My Page.
Inquiry
For inquiries regarding purchasing products, please contact the following email address. support@facetasm.jp
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