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Store name

FACETASM e-store

Sales company

FACETASM Co., Ltd.

Eligible invoice issuing business registration number

T2011001107392

Representative

Hiromichi Ochiai

Location

5-4-30 Minami Aoyama, Minato-ku, Tokyo 107-0062

Product price

Display by product

Consumer inquiry phone number

03-6434-9893

Consumer inquiry email address

support@facetasm.jp

Necessary charges other than the product price

Consumption tax (All prices listed on this site include consumption tax.) Shipping fee: 700 yen nationwide Cash on delivery fee: 330 yen ~ *Varies depending on the product payment price.

Shipping/Delivery method

The product will be delivered by Sagawa Express.

Payment method

Payment can be made by cash on delivery or credit card. For cash on delivery, please pay the fee to the driver when the product is delivered. If you use a credit card, payment will be made after the product has been shipped.

Regarding product sales restrictions

The quantity that one person can purchase varies depending on the product. The maximum number of items that can be sold is the number that can be selected under "Quantity" on each product screen. You may be refused the use of a credit card if it is not in your name. If you are a minor, please obtain the consent of your parent or guardian before applying.

Product delivery time and method We usually deliver your order within 7 days (excluding Saturdays, Sundays, and holidays) after receiving your order. However, please note that delivery may be delayed if there is a high volume of orders or around holidays. If you wish to specify a delivery date and time, please specify within 7 to 14 days from the time of ordering. We may not be able to meet your request due to transportation routes. Please note.

How to handle returns

Returns and exchanges of products may be made due to reasons attributable to our company, such as product defects or incorrect products, and must be returned or exchanged by email within the period specified by our company (within 7 days) after the member receives the product. This can only be done if you contact us.

When contacting us, please include the following information in your email. (1) Order number, name and phone number at the time of ordering (2) Choice of return or exchange, reason for request (3) Product name, amount, quantity (4) Customer's preferred bank transfer address (Only for those who wish to return) (5) Financial institution name, branch name, type, account number, name (in katakana)

We cannot accept returns or exchanges in the following cases. Please be forewarned. (1) Products eligible for discount (2) If the product has already been used. (Products that have been clearly worn without being tried on, products that have been washed, etc.) (3) If scratches, stains, or product defects occur due to the member's responsibility (stains or scratches occur at the customer's expense) (4) If the condition of the item at the time of return is significantly different from the condition at the time of delivery. (Including boxes and accessories) (5) Cases due to the member's convenience such as size difference. (6) If more than 7 days have passed since the product arrived.

Exchanges can only be made with the same product number for a different color or size. Please note that we cannot accept exchanges for products with different part numbers.

Within 7 days after receiving the product, the member will send an e-mail request for return or exchange to the Company with the reason, and if the Company determines that the product requires inspection, the member will notify the Company by e-mail to that effect. If the member responds, the member shall promptly send the product to the Company using the method specified by the Company.

If we determine that the product you have sent needs to be replaced, we will exchange it for an equivalent product, or refund the purchase price if the equivalent product is not in stock. We will bear the shipping costs and costs associated with returns and exchanges due to reasons attributable to our company, such as product defects or incorrect products.

If a member returns a product to the Company without contacting the Company in advance, and if the member returns the product, the Company may re-ship the product to the member. In addition, the cost of returning the item may be billed to the member.

Contact regarding returns and exchanges

Inquiries: Click here for inquiries FACETASM e-store Customer Support 03-6434-9893 support@facetasm.jp Business hours: 10:00-12:00 13:30-18:00 (Weekdays) * Closed on Saturdays, Sundays, and holidays. I will take the day off.